Koli DY, Sularso A, Sardjono S. The Effect of Service Quality on Consumer Satisfaction, Word of Mouth, Brand Trust and Decision to Choose Banking Services at College Employees in the City of Kupang. ABR [Internet]. 2019Jul.14 [cited 2024Dec.4];7(7):21-30. Available from: http://558368.fgnqrw60.asia/index.php/ABR/article/view/6781